Return And Refund Policy

All items purchased on line are returnable. We will pay the return shipping costs if the product is defective or the return is a result of our error. However, products are exchageable only with other product that is with same price or above. Nonetheless, we will not accepted if the item is returned for any other reason. No returns will be accepted after 30 days. 

The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for full refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, We will credit you in the same manner as your original payment within 7 days of receiving the returned item. 

Please return your purchase to the following address:

CARMELITACO SDN BHD,
NO 18-1, BLOCK C,
JALAN ATMOSPHERE 6,
BANDAR PUTRA PERMAI,
43400 SERI KEMBANGAN, SELANGOR.

We are always here to help, if you have questions, please email to info@carmelita.com.my or call our customer service team at +60389499944.